LS
Leila S

1 reviews | Active since Mar 2019

14 May 2019, 09:46

And so the bad service continues!!!!

It is the 10th of May – still no resolution to my query?

To add to my frustration, I received a bill - R2,229.23???.......after being inconvenienced for most, & to date - still waiting for confirmation as to why my package was migrated.

So now, I have to pay Migration fee = R950.00?????????????? Once off Data bundle, 1Gb = R259.14 (as appose to the R150.00 )???????????

This must be a joke!

Can you please get this resolved ASAP, before my next bill cycle as I will NOT be paying this invoice & will expect to receive the necessary credits

I have lost my patience with this and will pursue this matter further, this has become ridiculous now!!!!!!!!!!!

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Replies (1)
Vodacom
Vodacom's reply14 May 2019, 10:57
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team