LL
Lamla L
1 reviews | Active since Jan 2020
31 Oct 2024, 11:02
******* and RUDE AGENTS!!!...do not know anything about customer service!!!
No one wants to take accountability of wrong billing, agents also talking over me, so unprofessional...had fiber installed on the 25th Sept, and for the 5 days i used in Sept I was billed a full month, how is that possible??? Also the sales agent i was dealing with assured me i will be only paying R299 as the deal is R299, but was debited R677.79 which i asked her when i saw the invoice and she said it will be rectified and i will pay R299 at the end of the month, now no one wants to take accountability, I'm left with a hefty bill!!!.
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Replies (1)Vodacom's replyOfficial
31 Oct 2024, 11:44 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply31 Oct 2024, 11:44
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
