**** and poor service

Good day, I'm writing this review to express my dissatisfied service I received at Vodacom Carnival mall. I bought a phone on Friday, they said if I'm not happy with the phone I can return to change it and get a new phone. I went to the store to buy Samsung phone, but they insisted I take OPPO. Their oppo phone is not opening app store. I went back to the store on Monday 13th they said I should come back today. I'm at the store today Lerato the manager she's refusing to take the phone and give me a new one as discussed, or what I preferred to buy which was Samsung. They want to repair the phone. I haven't used the phone for a week already they want to repair it. I need my money or Samsung phone that I wanted to. I need action to be taken quicker as a cellphone it's essential. I will escalate this matter to ombudsman.

Vodacom always has a way of always upsetting clients. Please call me on ***

I'm very upset with vodacom. I've been doing back and forth ever since I got this phone and I don't want it anymore.