***** and Not cancelling contracts

Worst customer service with 2 situations!!!

Where to start?

On Sat 25 November 2023 my mother received a call from a guy saying she has won a car from Vodacom. He confirmed all her details for her, from her initials & surname, billing address, how many accounts she has with Vodacom & the cellphone numbers, when the debit orders goes off & from which bank. We reported it to the *****s department, she was asked to send an email, which she did and up to today never received a response.

On Sat 12 August 2023, I called the cancelations department to cancel a contract. Now I am getting emails that I have 7 Days to settle the account!! I called customer service and was put through to the cancellations department again, who advised me to pay the outstanding balance & then put the cancellation through again, Vodacom will then look into the case and refund me if Vodacom was wrong. I sent an email regrading this 29 November 2023 ***, also with no response.

I am a very upset client. I have had my Vodacom number since I was a child. My mother & father has been with Vodacom for over 35 years if not more,