*********** and No Service!!

Good day.

I did an upgrade in October for a new laptop.

The consultant gave me an estimated date which was 7 working days to collect my order, only to find out it is on back order and will only get my order 2 weeks later.

I requested to cancel the upgrade in order for me to go to an incredible connection to upgrade there.

A 24 hour cancellation time was given, when phoning to confirm if the upgrade was cancelled it was said it will take 7 working days to cancel the upgrade. (Ec-1mcz-2dgk5h escalation no)

I went to continue and took out a new line, and then continue with the old contract until the termination date of my contract.

After 2 weeks (in November) I phoned to confirm if everything was sorted and it was cancelled, only to find out the consultant who Mr Zuma who assisted me continued and processed the order after it was cancelled.

The lady said it will sent an escalation to cancel the order to ensure that the contract does not go through. Followed up a week later it was confirmed cancelled.

Today - 20 November 2023 RAM courier arrived at my work to deliver my laptop which was supposed to cancelled.

This shows you that no one in this company has an idea what they doing and is ***********.

Why does it need to be escalated 4 times and is still not cancelled.

I request that the upgrade that was done on *** number immediately be cancelled. If any payment are debited on my account further steps will be taken.

I didn’t budget for Any extra payments. And when I stop or return the debit order a negative record will be on my credit score.

I will also taken this to ICASA as there is no level of Service of anyone.

Very easy to do the sale and take money from an account but cannot rectify any queries.

I suggest that your people needs better training in their Job.

Contact number is ***

I need this issue to be resolved within the next 2 business days.