DM
Dolly M

1 reviews | Active since May 2017

08 Jun 2023, 01:12

******** and negligent

I honesty think it's about time a class action suit is brought against Vodacom. The amount of times we have fallen victim to identity ***** due to their action. How every time I renew a contract , a month later I have to deal with a *****ulent contract added to it. And the nightmare of months it takes to clear my name due to this company's negligence. The ***** department at Vodacom does not even bother attending to inquiries anymore. This is ********

0
Replies (2)
Vodacom
Vodacom's reply08 Jun 2023, 07:29
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply21 Jun 2023, 10:36
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect, the Social Media Team provided feedback.  Regards Consumer Website Team

Best regards,