******* and lies

I purchased Vodacom’s R99 recurring data bundle on 21 August 2026, advertised as 7.5GB data + 7.5GB Night Owl data + 5GB YouTube data, valid for 30 days. Instead, I received only 3GB standard data and 2.66GB Night Owl data, although I paid the full R99. Vodacom’s call centre explained that the allocation was “pro-rata” because I purchased the bundle on 21 August, and said the full allocation would only be provided on 1 September. This explanation does not make sense, as the bundle is advertised as a 30-day recurring bundle, and the terms and conditions do not clearly state that the allocation will be reduced on a pro-rata basis depending on the date of purchase. Furthermore, I received the full 5GB YouTube allocation, which makes Vodacom’s pro-rata explanation even more inconsistent. I have paid the full R99 but have not received the full product advertised. Despite raising the issue with Vodacom, it has not been rectified, and the full R99 charge remains on my account. I feel that this is misleading and unfair to customers. If Vodacom charges the full price for a 30-day bundle, customers should receive the full advertised allocation, or the pro-rata limitation should be clearly disclosed before purchase.