1 reviews | Active since Jun 2022
***** and lack of accountability
What a dishonest company to deal with.
My parent discovered that their prepaid sim card has been converted to a contract. This we only discovered when we went into a store to do a sim swap. we were told that there is a contract attached to the number, the store couldn't assist but referred us to a number that doesn't exist.
The store did say that he contract will run out in January whereby the sim will go back to prepaid. Anyway now its January and the same store is telling us that there is an outstanding amount of R17 000! Imagine that, for what when nobody signed a contract.
The store cannot see when or by who this alleged contract was taken up, how or any details seem to be missing so it is clearly a case of ***** as seem to be so many on vodacom.
See the article below and you suddenly realize that you are dealing with a dishonest company.
https://mybroadband.co.za/news/cellular/457587-vodacoms-results-inflated-by-*****ulent-subscriptions.html
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
