AND IT IS THE 1st OF JUNE. Still waiting. My family and I am at Vodacom for many years now. It is the first time that I get this poor type of service from them. I am not happy at all and cannot believe that they treat there customers like this.

Vodacom / Elite Mobile? Vodacom Elite mobile agent calls me in DECEMBER 2020 and offers me a data package with R2000 voucher for each contract (2 contracts, thus R4000), within 48 Hours!! After NUMEROUS emails I still don`t have the vouchers OR any answer. Every time it is "referred to Vodacom" or 'it will be resolved by Ambee Naidoo" It is 5 MONTHS later!!

The contract stipulates black on white "NO MODEM + R2000 GIFT VOUCHER @ R249 Reduced Sub PM on 30GB etc. AND "NO MODEM + R2000 GIFT VOUCHER @ R199 Reduced Sub PM on 20GB etc,

Vodacom referred me to Elite Mobile and Elite Mobile referred it to Vodacom?

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Business reply Vodacom's reply: 05 May 2021, 06:53

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Business reply Vodacom's reply: 11 May 2021, 13:00

Dear Zandri Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you will be receiving the vouchers during the course of this week. Regards Vodacom Consumer Website Team

Private Reply Z ZANDRI: 25 May 2021, 14:43

It is already 26 May, and I still haven`t receive the 2 vouchers?