***** and incorrect billing

Item: Vodacom
Rating: 1
Author: Tracy G

After ***** was committed on my account by a Vodacom branch I am having endless issues with billing. February I was assured that the billing would be corrected. March I receive my invoice, one of the items that was supposed to be corrected has not been corrected, and I have been duplicate billed for items that were billed for and paid in February. the invoice total is R900.14 and a credit of R285.15 is due on the March invoice. Please can you guys sort this out ASAP as I WILL pay what and due and you will not cut me off again as this is a VODACOM issue.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

10 Mar 2025, 11:55

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply10 Mar 2025, 11:55

Official

Best regards,

Tracy G's updateReviewer Update

19 Mar 2025, 11:00

Good day
What is the update on this account?

Tracy G's update19 Mar 2025, 11:00

Reviewer Update

Good day
What is the update on this account?

***** and incorrect billing

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