*********** and inconveniencr

Why is there not a negative star because Vodacom doesn't deserve the one star, I wrote a review here last week regarding my phone that suddenly lost network, they took it in for over 14 days for repairs, when the phone came back it had horrible glue marks and scratches and marks that were not there before, I was willing to look past that and the phone was working, I got home, switched it off for charging after finish charging i switched it on and the phone had no network, and yet the sim works perfectly fine in any other phone so clearly it is a device issue. I took it back the following day to the shop and was told to send an email to the tech team that was fixing the phone and until today there is no response, the phone is still on warranty and insured and they booked it again for repairs, meaning when the phone comes back it will be looking worse than the second hand it looks like... It's the fourth week now without a phone and yet I am expected to pay full amount for the device that is now scratched with *****drivers and has glue all over... I am really ****ed and disappointed as I do my work with that phone and now working is frustrating a lot for me, why is the phone not being replaced? What is the warranty for then? Coz It just worked for a few hours and they have to take it in for the second time? What were they fixing initially? Yooh Vodacom shem awah you need to do netter, I need my phone today!!