WM
Welcome M
1 reviews | Active since Sept 2016
09 Apr 2024, 11:19
***** and debiting my account without my consent.
My contract with Vodacom ended on 27 February 2024, they have converted my contract into month to month without consulting me first. I have not used this sim card since then but they have billed me for March and April and when I request Vodacom to cancel this contract they are refusing and telling me they can't cancel while am on arrears. I have now accumulated debt for March and April for something am no longer using. Please cancel this contract with immediately effect before I make your company thread on X. Remove the invoice for March and April please as I have not used your services since they I can't keep accumulating debt for something I don't have
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Replies (2)Vodacom's replyOfficial
09 Apr 2024, 12:13Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Apr 2024, 12:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
WM
Welcome M's updateReviewer Update
09 Apr 2024, 12:34Please contact me on ***
WM
Welcome M's update09 Apr 2024, 12:34
Reviewer Update
Please contact me on ***
