WH
Wisani H

1 reviews | Active since Dec 2019

10 Apr 2023, 12:48

******* and ****** by Vodacom

I recently upgraded my data contract with vodacom and i am not getting the data i was made to believe i will be getting. i was paying around R300 for a 100Gb package on my previous contract ( 60gb anytime,30 night owl and a bonus 10 video ticket). following the expiry of that contract, contacted vodacom to enter into a new deal with more data because 100gb was not enough,however there wasnt a deal i liked and their agent told me she can still give me the same deal i had before for the same amiunt. i agreed to these deal thinking same deal means 100gb per month

To my surprise, i was only given 30gb anytime data instead of the 60gb i agreed to, i wrote an email to vodacom explaining the situation, an agent called me to now explain that the extra 30gb i was getting before was part of a promotion and has fallen off..THIS WAS NOT COMMUNICATED TO ME during the entering into a contract call, so i was made to believe i was still getting the same benefits for the same amount. why would i wanna pay the same amount for less benefits? i called vodacom wanting more data and was duped into a contract giving me less

i was then promised that the issue will be sorted and my outstanding data will be loaded as per the agreement i signed up for, it has been days of me waiting to receive the data and still nothing is happening. this is daylight ******* and very *********

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Replies (1)
Vodacom
Vodacom's reply10 Apr 2023, 14:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,