CS
Cassie S

1 reviews | Active since Feb 2010

15 Nov 2017, 17:11

And another one, and another one, and another one: Machine generated replies ! _PATHETIC!!

The fifth one in a row but NO CONSULTANT has contacted me since my first complaint on 9 November: "Billing not according to the agreed contract"

"Official business reply Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team"

0
Replies (1)
Vodacom
Vodacom's reply16 Nov 2017, 06:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team