CD
Cliff D

1 reviews | Active since Sept 2020

28 Sept 2020, 20:06

And again. No service what so ever. They call me to say it will be sorted out today but nothing happened. Nobody came to sort out. Will it ever happen. This is now 12 days later. Just come and take your rooter back in order for us to go to someone who w

And again. No service what so ever. They call me to say it will be sorted out today but nothing happened. Nobody came to sort out. Will it ever happen. This is now 12 days later. They installed the rooter on the 17th September but didn't connect to white box inside the house then they said it wasn't connected to the street and it would be done within 24 hours, now 12 days later, 40 emails, 80 phone calls, and hours on the phone with no joy. Absolutely no feedback, nobody comes back to you, no manager or supervisor available to talk to. Absolutely disgusting. Vodacom socks big time. Empty promises. SR number given to 30 different people at Vodacom, but still no joy. Just come and take your rooter back in order for us to go to someone who wants our business. Vodacom is definitely not the way to go as far as fibre goes. Rate them minus 10000 out of 10. Disgrace.

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Replies (1)
Vodacom
Vodacom's reply29 Sept 2020, 07:17
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team