CW
Cassandra W
1 reviews | Active since Sept 2017
19 Jun 2025, 07:19
******* and *****
On 19 MaybI complained about my contract not being cancelled. Vodacom responded and confirmed that they will cancel my contract and last debit order will be end of june. Why am I receiving a notification that my debit order for the contact will go off this month again?!?! Over and above I keep getting notifications that I have subscribed to content subscription even though my setting is to block it. Vodacom sneakily pushes things through hoping we dont notice just so they can ***** from us. To subscribe me to content on my behalf I didnt approve of is *****. To deduct money from my account for a servive I have cancelled is theft and *****ing
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Replies (1)Vodacom's replyOfficial
19 Jun 2025, 08:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details.
Regards, Vodacom Consumer Website Team
Regards, Vodacom Consumer Website Team
Vodacom's reply19 Jun 2025, 08:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details.
Regards, Vodacom Consumer Website Team
Regards, Vodacom Consumer Website Team
