CW
Cassandra W

1 reviews | Active since Sept 2017

19 Jun 2025, 07:19

******* and *****

On 19 MaybI complained about my contract not being cancelled. Vodacom responded and confirmed that they will cancel my contract and last debit order will be end of june. Why am I receiving a notification that my debit order for the contact will go off this month again?!?! Over and above I keep getting notifications that I have subscribed to content subscription even though my setting is to block it. Vodacom sneakily pushes things through hoping we dont notice just so they can ***** from us. To subscribe me to content on my behalf I didnt approve of is *****. To deduct money from my account for a servive I have cancelled is theft and *****ing

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Replies (1)
Vodacom
Vodacom's reply19 Jun 2025, 08:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.

Regards,  Vodacom Consumer Website Team