Anastasia Vodacom Rewards supervisor

I’m beyond irate with the service from Vodacom rewards. On the 26th of November I bought a tv via vodabucks on the Vodacom app. According to the sms I was only supposed to wait 5-7 days to receive delivery. And to date I still do not have the tv. I’ve been sent pillar to post ever since to receive feedback on what is the hold up because apparently the rewards dept. does not have a direct line. I spoke to ample number of consultants until I was put through to the supervisor Anastasia. I do not know what kindergarten games Vodacom is doing but the said supervisor has not bothered to keep to her promise and every time I called I would be told stories. 2 months after my wasted effort’s running after Vodacom they are telling me they do not have stock. What kind of customer service is this? They are a number of tv deals that I missed out on to have Vodacom tell me they will refund me. I do not want the refund I need the tv I was promised