An utterly disappointing and *********** service experience

I am staggered at the level of incompetence of the call centre staff - I have had nothing but either incorrect information; lack of commitment and follow through and then rudeness on my queries about my account over the last couple of weeks. My account has not been annotate with the details of my calls either and the amount of time that it takes to have to repeat the information each time I call in is ridiculous. Epic Fail Vodacom!

I have been a client of your network since the inception of cell phones and I expect a senior person who has some level of decision making authority to revert back to me.

My query relates to the request for a waiver of the balance of my contract due to mitigating circumstances as a result of the fall out from COVID.

I expect to have someone walk with me as I attempt to resolve this issue.

The names of the staff concerned:

Brendon Pillay who had me take up a new contract on three of the numbers on my account and then told me that I could cancel them after three months - only to find when I spoke with the next culprit Milo Naidoo (both from the Ignition Call Centre in Durban - that I would have had to pay cancellation fees on this deal. Milo then after telling him the whole saga, promised me that he would get back to me the day after I called in as he was off the next day. I am STILL waiting for his call back.

Then today, following up and playing my part in the query, I spoke with Yanga at the Cape Town call centre whose behaviour bordered on rudeness. No matter what, my level of frustration is, I am still the customer.

Let's see what Vodacom and someone senior does with this! To say that I am disillusioned is an understatement.