An overwhelming incompetency and poor customer service

This is a follow up complaint after my review with Hello Peter posted on 26 August 2021. Vodacom sent an automated email saying their consultant will be in touch with me and that was the end of. Even now I am still the one calling them to follow up every day with no tangible feedback.

THIS WAS MY REVIEW An overwhelming incompetency and poor customer service In April 2021 I app**** for home fibre 10mbs package, the fibre was going live in my area in June 2021. In just over a week after my application my router was delivered. The fibre went live in July 202. I plugged in my router then but it wasn't working, I called customer services they kept on sending me links of DIY installation but that wasn't working. In early August on one my calls to Vodacom the consultant discovered that the reason my fibre wasn’t working is because the 10 mbs package that I ordered roll out has been cancelled he then suggested I order 30 mbs package and cancel the 10mbs package, which agreed. He sent an email for me to confirm this order and cancellation, I did. I then received and “order was successful” email then I was told that the courier guys will deliver the new compatible router and they will pick up the old cancelled order router. (PLEASE TAKE NOTE THAT VODACOM DID NOT INFORM CUSTOMER WHO ORDER THE 10mbs PRODUCT THAT THE ROLL OUT WAS CANCELLED AND TOOK THEM A WHILE TO EVEN PICK UP THAT THIS WAS THE PROBLEM WITH MY ACTIVATION) 5 days later when I expecting the courier guys to deliver my order any day from then I got an email from Vodacom. It said it appears that I already have an order with FrogFroot they want a cancellation letter of this before they can proceed. I tell them that the order they talking about is my initial order with them and I do not have a cancellation letter as I was not the one who cancelled the 10 mbs roll out but they did. A lot of back and fought nasty emails had to happen before they proceeded with my order. On the day that the couriers arrive to deliver the new router I asked them about picking up the old router they told me that they did not have a job card to pick up the old router so they did not take it. I called Vodacom and found out the old order was not cancelled I had to put in a new cancellation query. I am telling you now 3 weeks later the order is still not cancelled and they still haven't pick up their router even though I called them every day to follow up, but it doesn't end there. My fibre is still not working even with the new router I called them that very same day 3 weeks ago when I received it and it wasn’t working and they said it has not been activated and I launched an activation query and I follow up on it every day but I am given one excuse after another on why the activation hasn't happened yet. Reference Number are: SR210817 - 954032 Cancellation query, SR210817 - 954750 Activation query. I am so disappointed with the level of incompetency and poor customer service displayed by Vodacom not to mention the inconvenience they have caused in my life. I order this fibre deal 2 months before it went live because I just couldn't wait for my endless connectivity but 2 months after the fibre went live I am still not connected, sitting here trying to get Vodacom to connect me as if they’re the only company offering the service. I can't even go to other providers as they need Vodacom cancellation with FootFrog, Vodacom can't even cancel the first order which they messed up never mind two.