An overwhelming incompetency and poor customer service

In April 2021 I app**** for home fibre 10mbs package, the fibre was going live in my area in June 2021. In just over a week after my application my router was delivered. The fibre went live in July 2021 and plugged in my router but it wasn't working called customer service they kept on sending me links to DIY installation but that wasn't working. In early August on one my calls to Vodacom the consultant discovered that the reason it wasn't working was because the 10 mbs package that I had roll out has been cancelled he then suggested I order 30 mbs package and cancel the 10mbs package, which agreed. He sent an email for me to confirm this order I did, I then received and order was successful email then I was told that the courier guys will deliver the new compatible router and they will pick up the old cancelled order router. (PLEASE TAKE NOTE THAT VODACOM DID NOT INFORM CUSTOMER WHO ORDER THE 10mbs PRODUCT THAT THE ROLL OUT WAS CANCELLED AND TOOK THEM A WHILE TO EVEN PICK UP THAT THIS WAS THE PROBLEM WITH MY ACTIVATION) 5 days later when I expecting the courier guys to deliver my order any day from now I get an email from Vodacom that it appears that I already have order with FrogFroot they want a cancellation letter of this before they can proceed. I tell them that the order they talking about is my initial order with them and I do not have a cancellation letter as I was not the one who cancelled the 10 mbs roll out but they did. A lot of back and fought nasty emails had to happen before they proceeded with my order. On the day that the couriers arrive to deliver the new router I asked them about picking up the old router they told me that they did not have a job card to pick up the old router so they did not take it. I called Vodacom and found out the old order was not cancelled I had to put in a new cancellation query. I am telling you now 2 weeks later the order is still not called they haven't pick up the router even though I called them every day but it doesn't end there. My fibre is still not working even with the new router I called that very same day 2 weeks ago when I received it and they said it has not been activated and I launched an activation query and I fall up on it every day but I am given one excuse after another on why the activation hasn't happened yet. Reference Number are: SR210817 - 954032 Cancellation query SR210817 - 954750 Activation query I am so disappointed with the level of incompetency and poor customer service displayed by Vodacom not to mention the inconvenience they have caused in my life. I order this fibre deal 2 months before it went live because I just couldn't wait for my endless connectivity but 2 months after the fibre went live I am still sitting here trying to get Vodacom to connect as if they the only company offering the service. I can't even go to other providers as they need Vodacom cancellation with FootFrog, Vodacom can't even cancel the first order which they messed up never mind two.