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Mikael C

1 reviews | Active since May 2018

18 Dec 2020, 11:49

An organization that thrives on incompetence v2

Vodacom responded on this platform to "An organization that thrives on incompetence" stating the matter was being looked at by the 'CEO office'. Since receiving this on 02/12/2020 NO RESPONSE from Vodacom. This related to a fiber relocation that Vodacom has failed to complete.

After breaching their own complaints handling procedure, as published on their website, they have not responded to the formal complaint and weeks later we are without delivery of our items as Vodacom keeps giving the courier the incorrect address.

Supervisors that are supposed to have called back Phazal. Mahlambe, Sbu and Buja - none of which have bothered to call back.

Vodacom, this is not good business practice. Refusing make contact is not how you solve the problems you created.

Escalated to Fatima Hassim this morning.

0
Replies (3)
Vodacom
Vodacom's reply18 Dec 2020, 13:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
MC
Mikael C's update05 Jan 2021, 09:57
Reviewer Update
No response from your any of your *********** staff
MC
Mikael C's update05 Jan 2021, 09:59
Reviewer Update
This was your response earlier which still has not happened

"Our records indicate that your query in already in hand with our CEO office and busy working on it. Kindly allow our Team to investigate and provide feedback"