An entire week to get an ITC reference number!!

If I could not give any stars I would. From not being able to get through to a consultant to dealing with *********** agents via the facebook chat option. I have been struggling to get an ITC reference number for an entire week,you are delaying my claim.Someone from your e-mails/chat support department saw it fit to close my query whilst I was following up via facebook.I did not get the ITC number and I keep getting the same line that you are still investigating...Only God knows why I am still a Vodacom customer because wow there has just not been any joy dealing with your consultant on any of your platforms and this is not only with this incident but over the years too,to the point that I even dread making contact..Your service is the pits!!!