MM
Matome M
1 reviews | Active since Dec 2025
09 Dec 2025, 10:05
An authorized SIM swap and money withdrawn from bank account
I bank with TymeBank. on the 20th October 2025, a total of R8000 was withdrawn from my account. The bank said it was due to a SIM swap, and they cannot refund me. Thus, Vodacom is responsible as the service provider where the SIM swap was done. I contacted Vodacom, and they confirmed that the SIM swap was done in-store. But Vodacom is not willing to compensate me as they say an SMS was sent to my Phone, which is not true. So this is between Vodacom and TymeBank
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Replies (2)
Vodacom's replyOfficial
09 Dec 2025, 12:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Dec 2025, 12:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MM
Matome M's updateReviewer Update
11 Dec 2025, 09:24I got a call form Vodacom. They are not prepared to assist. They protect their employee who did the SIM swap. They cant answer simple questions like, which store or province was the SIM swap done. Whose ID was used to do the SIM swap.
MM
Matome M's update11 Dec 2025, 09:24
Reviewer Update
I got a call form Vodacom. They are not prepared to assist. They protect their employee who did the SIM swap. They cant answer simple questions like, which store or province was the SIM swap done. Whose ID was used to do the SIM swap.