An additional Contract line was **********ly added to my contract

To the “Shaking” “*****ing” Non-Service Provider to the paying customer but Happy to Help the “**********”!! An additional Contract line was **********ly added to my contract on the 03.10.2017 at a Game Store in South Gate by a Letsoenyom Dealer ID G0328. I did not request an additional contract on my account , I did not give anyone permission to add the line to my account and this has been done in **********ly and in ***** of my rights. The above came to attention when I received the debit order on the 01.12.2017 for the amount of R 5 663.04 instead of the usual R 369.00 ****** to date from our Account ( AS I DID NOT GIVE PERMISSION FOR THIS ADDITIONAL AMOUNT) 1. 30.11.2017 – 1950.95 – R 109.00 (what we agreed) = R 1841.95 2. 30.11.2017 – R 4958.46 – R109 ((what we agreed) = R 4 849.46 3. 31.10.2017 – R 236.39 TOTAL ****** TO DATE: R 6 927.50 THIS IS TEFT. So not just did VODACOM stole my money for Christmas!!!!!!!!!!!!!!!!!!! What a shaking Christmas we will have. I immediately phoned Vodacom customer support on the 02 December 2017. She advised to start a ***** investigation. My Vodacom case number is 1- ********** ********** and they have placed the account under forensic lockdown. I requested Vodacom investigate and correct my account immediately and refund any amounts paid IMMEDIATELY!!!! I was told that i should email a copy of all the documents and a police affidavit to ********** and ********** and wait 7 working days then phone back and ask for "solutions". 1. THIS IS UNACCEPTABLE IF YOU HAVE DONE YOUR WORK RIGHT FROM THE STRAT THIS WILL NOT HAVE HAPPENED. Why must I wait 7 days???? So you can ***** some more from me?? I WILL NOT PHONE YOU FOR SOLUTION YOU WILL PHONE ME!!!!!!!!!!!!!!! AND THE ONLY SOLUTION THAT YOU WILL GIVE ME IS a. THAT LINE ********** HAS BEEN BLOCKED AND REMOVED FROM MY ACCOUNT AND b. MY MONEY IS PAID BACK INTO MY ACCOUNT. c. YOU WILL ISSUE A LETTER AND STATE DUE TO YOUR INCOMPENTACY YOU ADDED A ********** LINE TO MY CONTRACT!!! d. ALL VODACOM DEPIT ORDER TO BE REMOVED. You will send me a statement each month and then I will verify the information (as you are unable to do so) then pay the amount that is due. e. I will cancel from the bank side TODAY all your debit orders. I am MORTIFIED at how this can happen and the level of ***** VODACOM allows!!!!!!!!!!!!!!!!!!!!!!!!!!!! Since the call has been logged on 02.12.2017 I am still waiting for the phone call from Vodacom *****!!!!!!!!!!!!!!!!!!!!!!!!! THIS IS UNACCEPTABLE AND THE MOST UNPROSFESSIONAL SERVICE EVER. THAT IS WHY I WANT TO CANCEL MY CONTRACT BUT ONCE OF YOUR SOOTH SALES PERSONEL PERSWADED MY HUSBAND TO TAKE A LESSER PACKAGE. WHAT A JOKE NO I HAVE THE LESSER PACKAGE AND A OTHER PERSON IS AND VODACOM IS *****ING MY MONEY AND ENJOY IT CANT COMPLAIN ABOUT THE SERVICE AS THERE IS NONE!!!!!!!!!!!