An actual joke of a fibre service provider

I had fibre before in my old place of residence with Vodacom. When it was working all was good. If it went down for any reason only God knows when it would come back because of the trashy support vodacom provides. God forbid it goes out close to the weekend. Now I've moved to my new residence and they installed my fibre on October 7 2020. Today is now November 11 2020 and my fibre is still not working. I've called them almost every day for them to figure out what is wrong and to get my fibre active. Still nothing! I've had two open tickets with them about it and they closed both of them without notifying me!! Like ***??! Then they ask me such questions like 'how likely are you to recommend vodacom fibre to friends and family?'... What a f*$king joke!