Amount still not allocated

I had an arrears amount which I paid on 10 October 2017, I have spoken to a guy Solly Maredi who said it will be allocated who is *********** in doing his job because 1 November 2017 I saw the payment was still not allocated. I spoke to two very rude consultants who said I must go to the Vodacom shop where I paid it. The manager of the store sent an email asking them to allocate it to my correct account and it has still not been done. I am seriously thinking of taking legal steps because they are charging bank fees the whole time which I refuse to pay because Vodacom billing and accounts department being ***********.