MN
Michiel N

1 reviews | Active since Oct 2017

01 Oct 2017, 14:42

Amount on quotation doesn't equal actual bill.

Good day, I was assisted by the vodacom store on the weekend of the 12th of August 2017 with an upgrade to my contract.. As the quotation that was given to me was something that suited my pocket, I accepted... The agent though failed to advise me that the additional phone(a data contract) was not included on the quotation .. I am very disappointed with the company that I am supporting now for a very long time.. As I work in a call center, I am unable to respond to telephone calls... What is my next step? My email address is **********

0
Replies (2)
Vodacom
Vodacom's reply02 Oct 2017, 08:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

MN
Michiel N's update03 Oct 2017, 16:48
Reviewer Update
Has Vodacom responded as yet... To advise, I'm in a call center and not able to answer my phone... I did receive 2 missed calls from an 021 number.. Kindly communicate with me via email. Regards