MR
Marguerite R

1 reviews | Active since Dec 2016

01 Dec 2016, 11:15

Amount on my Vodacom bill not approved or chosen by me

<p>An amount of over R800 rand appeared on my Vodacom bill ynder the heading content services. On my query I was told that it is for sesrvices that appear on my phone and I inadvertantly then select it whereafter they start charging me per day, These are the names of these services that I did not subscribe to or did not ask for. Ollando sevice. Mobi VIP service. Zwoosj service.Mobsto Antivirus Protection service. Please warn other vodacom users</p>

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Replies (1)
Vodacom
Vodacom's reply01 Dec 2016, 12:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team