Amending without authorisation
<p>Vodacom, please stop wasting my time. I discovered my address was changed on my billing. This is *******. I have clearly asked Vodacom to investigate how this happened?? I DEMAND A FULL AUDIT. Dont send me an sms with a simple "the address has been updated". This is not what I am requesting. </p> <p>There is something fishy about this process and everything on the Vodacom platform is recorded with usernames and time stamps, so there is no reason why you cannot explain what happened here. </p> <p>Your last Refererence # S3-G002K-K6UQC</p>
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Vodacom's replyOfficial
06 Jul 2016, 05:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Jul 2016, 05:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,