ZM
Zandile M

1 reviews | Active since May 2020

06 Oct 2022, 22:19

Amazon prime added to vodacom bill without consent

I received an sms from Vodacom informing me that I have activated prime video subscription and toy surprise also received 10 gigs of data from vodacom. Immediately called customer care to enquire about this and Vodacom tells me I need to take it up with Amazon prime. Whereas I do not even have an account with Amazon prime. I was on the phone with different consultant who all told me the same thing. I'm so furious with vodacom. How can they refer me to a third party Whereas I'm a vodacom client. 🚮

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Replies (1)
Vodacom
Vodacom's reply07 Oct 2022, 08:58
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team