CS
Chanel Ströh

1 reviews | Active since Feb 2020

09 Dec 2025, 12:33

Amazing Service – If You Love Paying for Things You Don’t Use!

Wow, Vodacom really outdid themselves this time. I canceled my contract three months ago—yes, THREE months—and yet somehow, like magic, I was still billed every single month. Apparently, “canceled” is just a suggestion in their world. When I called to ask why, I was told, with utmost confidence, that my contract was not canceled. Fascinating! I guess my emails, calls, and cancellation requests were just invisible.

Honestly, if you’re looking for a company that will charge you for services you explicitly don’t want, provide endless excuses, and make you question the meaning of the word “cancellation,” Vodacom is the gold standard. Highly recommended… if your hobby is throwing money into a black hole.

0
Replies (2)
Vodacom
Vodacom's reply09 Dec 2025, 14:06
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
CS
Chanel Ströh's update15 Dec 2025, 11:17
Reviewer Update
Here I am still waiting for Vodacom to phone me