PT
Percy T
1 reviews | Active since Apr 2019
02 Sept 2019, 07:33
Amazing Service from Trade Route Mall
I had an insurance claim with Vodacom and I had to run up and down just to get the new phone but thanks to an amazing individual named Shoayb at the store at Trade Route Mall in lenasia I was able to get a new phone with no problems. He sent me emails as I was at work due to me not being able to go to the store during the day and he also advised me that he would get everything ready and as soon as I knock off I would just pick up the new phone and as promised as soon as I got there I got the new phone with no problems. Excellent service from him and he is an asset to the store.
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Replies (1)Vodacom's replyOfficial
02 Sept 2019, 10:32Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team
Vodacom's reply02 Sept 2019, 10:32
Official
Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team
