Amazing Service!
Vodacom: the company that provides a service that drops your voice calls when you need them the most.
This type of service costs relationships, money, livelihoods, etc.
Do they care? NO
What would they do? 1. Ask you for a full diagnosis of how the problem occurred? 2. The assigned consultant will click a few screens on their end and tell you they have not picked up anything and it could be various other factors resulting in the call dropping 3. As a customer, you would get a poor unemphatic apology and send you on your way 4. Their very highly paid staff will continue on their way looking at new ways (excuses) to give customers 5. As a customer, you still stuck with them because they are basically the lesser of the evils in the market
Congratulations on this amazing business and operational model!
Save your fluffy talk for your excos where you present how awesome progress was made in resolving complaints, etc.
If I was valued, I would not receive such poor service.
I've responded to the email sent through. I'm sure this will sit in some queue with that consultant blaming my device or the person I called.
Outside of that, I will be told to monitor it further and if it happens again, to contact you guys immediately to pin-point the error to pick up some magical gremlin that dropped the call.
I would be surprised if something different played outside of your playbook i.e. the above mentioned, the re-provisioning of my profile, restarting my phone, etc.
Save your fluffy talk for your excos where you present how awesome progress was made in resolving complaints, etc.
If I was valued, I would not receive such poor service.
I've responded to the email sent through. I'm sure this will sit in some queue with that consultant blaming my device or the person I called.
Outside of that, I will be told to monitor it further and if it happens again, to contact you guys immediately to pin-point the error to pick up some magical gremlin that dropped the call.
I would be surprised if something different played outside of your playbook i.e. the above mentioned, the re-provisioning of my profile, restarting my phone, etc.
As predicted, there has been no further engagement from your support team. They demand a lengthy feedback coming in all "pea****" like, like they going to save the day but they just blow hot air.
Not even disappointed because this is the garbage service you provide and deem it normal to provide sub-par service.
As predicted, there has been no further engagement from your support team. They demand a lengthy feedback coming in all "pea****" like, like they going to save the day but they just blow hot air.
Not even disappointed because this is the garbage service you provide and deem it normal to provide sub-par service.