LA
Lawrence A

1 reviews | Active since Oct 2012

26 Jul 2019, 12:26

Amateur responses

This saga in ongoing for over 2 months now. Do you know how irritating it is to have to reset your router many times a day so you can just communicate?

Do you know how irritating it is to be speaking to a business associate and the signal disappears? Or having to ask the person during a WA convo to repeat themselves every 10 seconds? I wrote this review on the 19th. No one has come back to me despite having my alternate number and email ! Very unprofessional approach - let's try once and we have done our job!!!

In order to approach ICASA WRT to the ongoing shennigans with the Leopards View/Zebra Lodge tower, I need to engage the divisional manager in charge of customer care before doing so. Kindly ask him or her to respond formally by email to me so we have record please.

I am sure the request for a formal email response is not unreasonable? You HAVE my email!

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Replies (2)
Vodacom
Vodacom's reply26 Jul 2019, 13:54
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply06 Aug 2019, 10:52
Official
Dear Customer,   As per discussion, your query has now been resolved.  Regards  Consumer Website Team