AM STILL WAITING FOR VODACOM,

NO CLAIM APPROVAL FROM VODACOM INSURANCE am on 3 month now already, my matter its like carton . No one concern Insurance, update me and they say i must contact insurance. the insurance that IS HARD TO GET, i once got 1 lady on the insurance but till now my insurance hasn't been approved. AND WHEN YOU CALL INSURANCE, the line can be cut anytime when you call. The challenge behind is : when i upgraded my cell to a laptop for the first time, Vodacom miscommunication with me was that , all the benefit of the ****le that am given with the laptop will be transferred to my current contract number that i had with Vodacom and use it on my cellphone just like that, and that make sense. when i claim for insurances purposes i was sent to Linovo Service Provider to do a Quote for me then bring it back to Vodacom4u so they can claim for me. Now the story is i never use the sim-card to the ****le while because i was told that the benefit will be just transferred to my cell SIM. they wanted me to take off the sim-card from my phone to the ****le that means. But my question is , how can i pay insurance knowing that am breaking the rules and they never call me and identify that am doing something wrong and i never even once take my sim to the Internet ****le that they gave me with a laptop. Now i ended up pay by myself the service provider for my LAPTOP. THE REFERENCE NUMBER GIVEN IS IN THE QOUTE OF SERVICE provider the branch sent me to named as LINOVO since my Laptop was still fresh garantee in good condision

worse part there is another insurance that i had paid by myself because their insurance on the said they only pay insurance for cellphone not a Battery. The battery isnt part of insurance. i almost faint in front of my wife. am not believing what is happening. the cellphone was submitted to Alwal Nort Vodacom Repairs branch.