AM STILL AT IT WITH VODACOM AGAIN

AM STILL AT IT WITH VODACOM AGAIN

After numerous calls and follow-ups since 10 July, my contract was finally cancelled. However, I was shocked to learn that Vodacom has now handed my account over to a debt collection agency for an amount of R1,011.98 — despite this issue being under dispute and despite assurances that my account would be adjusted during the investigation.

As mentioned in my earlier complaint, the only legitimate amount that was ever due was R509.00, which I have already acknowledged and attempted to settle. The continued reflection of R1,011.98 and the involvement of a debt collector are not only incorrect but also deeply unfair, given that Vodacom failed to process my cancellation request correctly and caused the delay in the first place.

Furthermore, I have been billed for a month during which I did not receive any service, as this was the period Vodacom took to finally process the cancellation of my contract. It is unreasonable and unjustified to charge for a service that was not provided.