1 reviews | Active since Jan 2023
Am so disappointed
October 2024, my mother got a call from vodacom agent selling vodacom router. The person **** to her saying the router has unlimited data for R328,she then agreed to take it. On the 18th November 2024, a router was delivered however my mother noticed that it has 200mb instead. Immediately she phoned vodacom to notify them, they acknowledge that their agent sold lies to her and they apologize, they will come collect the router. Till today they never collected the router from her, she doesn't use it but vodacom continue to debit R328 from her account. This is so annoying because she has been with vodacom since 1995 as a loyal customer(20 years). You should come collect the router and stop taking advantage on elderly people.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
