Am so disappointed

I am writing this on behalf of my mother who is an elderly person regarding a router that was wrongfully sold to her. I wrote a complain last month here and vodacom promised to come collect it. Every time she call to do a follow up, they will tell her that they send a driver but the driver got lost however my mother never received any call from the driver asking for directions. And how did they manage to deliver it but now they can not remember the address when they have to collect it. This is a toucher to my mother because you keep on debiting from her account. Her crying to me every month because of vodacom is disgusting. Please go collect that router and stop taking advantage to elderly people who don't know how to fight for themselves. You acknowledge that your agent was wrong why it is difficult to do justice to my mother.