FS
Felicity S

1 reviews | Active since Apr 2014

29 Jul 2019, 10:24

Am sick of vodacom

They did it again deducted more money on my account and they telling i took airtime advance and am telling them that nver happened, and they change their story saying it data advance and thats bull cause i had more that 30GB on that sim and y would i take advance of 125mb, they telling me i have to pay for something i did not do am sick of vodacom and their tricks of deducting more money on my account i would tell everyone i know that a contract with vodacom is one big headache and they must never take one. And believe you me all the ppl i know will listen. I want my money back and if Vodacom continues to take more money on my account they should cancel their contracts i have had enough of these am sick to my stomach. I want this rectify as soon as yesterday like when i took the contract it took less than 5min and this issue must be sorted same less than 5min.dont petronise me tell me i took advance you know am a programmer i know you must agree to some staff before all that can go through i woul know of i took airtime advance don't make me an old granny am not i know what am doing at all times regarding technology. And what you telling me now is out and am not taking it Sort your system. And by the way I would do this for the next 24months if I have to. Its no hustle on my side i will write a review everyweek for the next 24months if this is not sorted Nd thats a promise and on top i will make it my mission that everyone i know never ever take contract with Vodacom and Try me. All my social media platforms will know about this am giving you 2days to sort your mess.

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Replies (2)
Vodacom
Vodacom's reply29 Jul 2019, 12:16
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply30 Jul 2019, 14:45
Official
Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been resolved.  Regards  Consumer Website Team