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VM
Vuyo M

1 reviews | Active since Jun 2018

19 Oct 2021, 19:02

Am not happy at all with Vodacom services lately.

Hi there, am not happy with your service first the Vodacom Call Centre takes time holding your phone not getting any solution with your query. Secondly am not pleased with how you charge my account lately this is the 2nd time calling the customer service for huge amounts being charged on my account unnecessary. Your call Centre keep saying the gonna log a query for that for my account to be credit but no changes instead things get worse. Account number:I***-3 Cellular number:*** Invoice number:H3-VCNVJ ref no: *** now I have to pay R2526. 51 on Sim card only contract being charged once-off equipment which I don't have besides my old Huawei P20 lite that I finish log time ago to pay for it. Here is my last month query no. RCO135027 which was logged by Portia which I didn't get any feedback as promised that I will be called with regard.

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Replies (3)
Vodacom
Vodacom's reply20 Oct 2021, 07:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
VM
Vuyo M's update23 Oct 2021, 06:54
Reviewer Update
Hmm it's funny that you guys said someone will phone me but yet I haven't received any phone calls from vodacom and I want this matter to be resolved soon please. I see now vodacom deducted R2526. 51 on my account shame on you guys I want my money.
VM
Vuyo M's update27 Oct 2021, 14:12
Reviewer Update
But you app still shows that I owe R2526. 51 and it has updated yet. And yet you guys closed the case without any feedback besides of having come and check for your reply on hellepeter. If next month happened the same thing of high bill well I don't have a choice than to take my business to some where else cause you keep making empty promises as I don't know whether the issue has been resolved or not.