EP
Etienne P

1 reviews | Active since Jul 2016

11 Jul 2016, 07:25

Am I doing you a favour wanting to be your customer

<p>I purchased a phone online and received it within the said time but with the incorrect sim card. I contacted your call centre and advised them that the phone requires a nano sim and that i received a micro sim. I was told a new sim would be sent. Guess what, the wrong sim arrived again two days later. I contacted your call centre again and was told to go buy a nano sim as your systems is not configured to disparch a nano sim. I then when to a vodacom store only to be told that I cant do this as my incorect sims have not been activated and a sim swop is not possible. Please assist. I need a nano sim for order ********** 7</p>

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Replies (1)
Vodacom
Vodacom's reply11 Jul 2016, 08:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team