Am I Bozo the Clown?

For nearly 3/4 of a year I've been waiting on someone from Vodacom Insurance to call me back, after they rejected my claim due to one of their agents incorrectly capturing a P20 lite as a P Smart. I was told that the call was recorded and would be made available to me. I requested the tape and have not received anything as yet. I've called MULTIPLE times. Each time I request to speak to a manager I get the "he's in a meeting" response. When I did speak to one he assured me that by 12pm the following day he would personally call me to follow up. Despite all of this, including rejecting my claim, Vodacom has never stopped taking my debit order.

I am disgusted and disappointed by this entire situation!