am i being assisted or not

Hi Vodacom, Yesterday morning I took 80 GB sim only deals online and I was told that I’d be activated after an hour The sim card was Rica under my name in 2015, I last loaded data on it last year the 18th of January around 19:32 Early this year the sim was given to someone else and I was told that I call after 2 month and I can have my number back When I took the contract yesterday I was told that I can have my number back,*** But it turns out the sim that was activated is not the one in my possession, I was informed to do sim swap. I don’t think I can be able to get though the quiz since I haven’t used this sim card in a year, I would like that contract to be cancelled as am going to billed for something that is not working The sim card in my possession is :***_A I know is the correct sim because I have placed the sim inside a mobile and the messages from last year are still there.