AM ENOUGH WITH VODACOM/ VODACOM REPAIRS EASTGATE

Please do not post this message, I’ll be annoyed since no one ever calls. “Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. Vodacom Consumer Website Team.

Here we go again, starting to sound like a stuck record. My story from the 02.01.2018, Job Number: ********** 8 . My phone stopped working, took it to Vodacom Eastgate, they couldn’t fix, they then sent it to Head office, they couldn’t fix it too, they then sent it back to the manufacturer, by then I was told I would be credited for my phone. My 1st problem. My phone's worth 6 months ago was about +-R5500, ok then fast forward to this day, when i checked the online price of the same phone on your website its R4800, but u guys are crediting me with R3800, how I don’t know, that’s like day light *******, i didn't ask for my phone to stop working, that was the manufactures fault. The R3800 can’t even get me closer to the same phone. on top of these, I’ll be paying be paying +-15 more months for something i don’t have, because am on contract. 2nd Problem. I’ve been to Vodacom Eastgate, 5 times wasting my petrol and paying for parking and with no resolution. today is the 24th Jan, and I still don’t have my phone, I went to Vodacom Eastgate just before 17:30, to collect my new phone, I was told they cant help since there was no manager, you can imagine how I felt. Am enough with Vodacom, luckily one of my contracts expires next month on the 12th Feb. Truly speaking, this is really my worst experience with Vodacom ever since i joined Vodacom. This is not ON at all. Regards, Collen Kha****bi ********** 500