Always the customers fault!

<p>I upgraded my phone on Friday a week ago. I asked the consultant Jacoben to give me a cover for my phone to protect it. I payed for it and still have the slip. Only when I already app**** the screenprotecter I noticed that he gave me the wrong cover case, it was for the Samsung J1 mini and not the the bigger one. I went back on Sunday to excgange the case. The consultent ran back and forth between me and the manger (who did not even have the deciency to come out and speak to me in person). Point made I stormed out the shop after I was told that is my fault that I got the wrong case. And they will phone me if there is any information, which 5 days later I am still waiting for a phone call. Iam so sick and tiered to hear that it is a customers fault. I am not allowed to take cases of the disply.... I would be very happy if this matter can be resoved as quick as possible. It is R200 for the case and I am a Vodacom customer for almoust 10 years?! Does that not count. Never missed a payment ever. But you do not even what to help me with the exchange of a case wich was wrongly given to me by your consultant? Sorry, I was not at fault and blaming it on me is not fair. I am really fed up with this. Please help me to rectify this matter.</p>