AH
Alexa H

1 reviews | Active since May 2018

31 Jul 2018, 01:20

Always Taking my Airtime!

I bought a 100mb social bundle for R5 today, I was left with R2.50 Airtime. As soon as I opened my Instagram i received a message saying my data had finished and posts were not loading I checked my account balances only to find I still have the 100mb but my airtime was all used up tried to restart internet connection and Instagram too but it still wouldn’t load.

0
Replies (1)
Vodacom
Vodacom's reply31 Jul 2018, 06:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team