1 reviews | Active since Jan 2012
Always offline
<p>I contacted Vodacom regarding a issue I had with my Internet ****le around 7/6 or 8/6. The last thing I checked with the lady was the amount that was going to be debeted from my account as I worked it out to be R850 (which se also confirmed on her side) but when i phoned 111 it gave me an amount of R976. I phoned twice on saturday moring around 10h00 and then sat evening around 19h00 again and i was told they were offline both times. The app also wasnt working( it very seldom works). I want to know what the exact breakdown is that makes up the R976. As i worked it out to R850 and which was confirmed by one of their call center staff memebers. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note***
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note***
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
Is anyone from vodacom planning on actually phoning me back to resolve the problem? I phoned for the 3rd time now and the lady confirmed only R850 was suppose to be deducted from my account, yet you decducted R976.
Is anyone from vodacom planning on actually phoning me back to resolve the problem? I phoned for the 3rd time now and the lady confirmed only R850 was suppose to be deducted from my account, yet you decducted R976.