Always exceeding expectation of failure!
You never stop disappointing me. I got a call from a 3rd party to upgrade my data contract and to receive a new router.
Instead I received a “Microsoft office” disc and a SIM card.
I called your customer services and they confirmed that this is the contract which o agreed to which is an utter lie!!! !!!
I want this rectified please!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
22 Oct 2018, 17:59Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Oct 2018, 17:59
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
25 Oct 2018, 06:37It’s been 2 weeks since I renewed my data contract, I receive the wrong parcel and still no one has come to collect it or rectified my problem!!!!! Please can I get this sorted out! I better not be charged for this mistake!
's update25 Oct 2018, 06:37
Reviewer Update
It’s been 2 weeks since I renewed my data contract, I receive the wrong parcel and still no one has come to collect it or rectified my problem!!!!! Please can I get this sorted out! I better not be charged for this mistake!
's updateReviewer Update
30 Oct 2018, 06:45Hi Vodacom,
The parcel has been collected but I have not heard from anyone who I trying to rectify the mistake?
What is happening? Am I going to renew this data contract and get a new router or should I just cancelled the contract which is now on a month to month basis?
's update30 Oct 2018, 06:45
Reviewer Update
Hi Vodacom,
The parcel has been collected but I have not heard from anyone who I trying to rectify the mistake?
What is happening? Am I going to renew this data contract and get a new router or should I just cancelled the contract which is now on a month to month basis?