ALWAYS END UP GETTING NOWHERE

i Upgraded my contract on Vodacom. I got the Samsung Galaxy Note Edge. It failed within 7 days of receiving it,<br> I didn't complain and let them take there time checking and seeing. they told me it is out of box failure and i can get a new one (this was Friday). Then i call today and they tell me YES it is approved to be replaced but since they don't have documentation they cannot give me a new one. only in 48HRS can i get the new one. There are also NO phone lines to get hold of ANY managers at the repair centre. Everytime i have to deal with Vodacom it is a HORRIBLE experience. They should get a Fine for there disgusting customer service. I HATE DEALING WITH VODACOM