JM
Jessica M

1 reviews | Active since May 2017

19 May 2017, 13:08

ALWAYS A PROBLEM FOR THINGS TO BE DELIVERED

<p>I must say after many years of being with Vodacom, I am honestly sick to death of the late deliveries, you offer nice deals THAT TAKE FOREVER TO GET TO YOUR CLIENTS. </p> <p> </p> <p>So I ordered two new contracts YES 2 because your data prices are so BLADDY HIGH... So I ordered them last week Wednesday, got the usual it will take 5 to 7 working days. Ya that is NEVER THE CASE. </p> <p> </p> <p>Last year I did my upgrade and I put in my delivery address and MAN was that a bladdy nightmare, the courrier company TOOK SO LONG TO A POINT THAT I wanted to cancel everything. They made me wait till 6pm at night at my office, to also never come that day. I fought with them and told Vodacom about their terrible delivery etc.</p> <p> </p> <p>So now my new contract AGAIN was a mess up, I spelt word for word my address where I need my devices delivered, yet they sent me a message trying to deliver it to an address I no longer live at and haven't lived at for the past 6 years, so before they tried to deliver, I phoned Vodacom to tell them they messed the address up and to change it (this was at 12:33pm) so i go track my so called delivery and guess what, last night at 18:30 RAM tried to deliver the pacel there, when I had corrected it with Vodacom yesterday afternoon, which the guy still said I should give the correct address and I advised I DID THEY MESSED UP NOT ME. </p> <p> </p> <p>So I am not receiving my pacel and will probably only get it like next week which I am honestly not even interested in. The reason is we as customers bring things to urgent attention YET WE GET IGNORED!!! I want to cancel all my contracts and will start doing it one by one.</p>

0
Replies (3)
Vodacom
Vodacom's reply19 May 2017, 14:45
Official

Dear Customer

We apologise for the inconvenience caused in this regard.

We have escalated this issue to the Sales Support Team for further assistance and feedback.

Regards

Roderique Lategan

JM
Jessica M's update24 May 2017, 08:19
Reviewer Update

Hi Thanks for the call.

THIS PROBLEM STILL HASN"T BEEN DEALT WITH.

THANKS FOR NOTHING!!!!

JM
Jessica M's update24 May 2017, 08:48
Reviewer Update

So NO one at Vodacom can assist me with this issue at Vodacom. PATHETIC. You said it would be fixed. You trying to send it again to the WRONG address. I phoned your courrier company and they said that you guys NEVER informed them of the correct address. 2 weeks waiting for delivery!!!! Do you guys actually even really care since you happy taking my money every month but don't want to assist with this problem properly....